Why Email may be the Worst Method for Communication

| November 20, 2017

Did you know that email can be the most misinterpreted form of communication in the workplace? The intention of an email is to save time, but if the content is emotional, it can be taken wrong and cause conflict within an organization. Data is fine for emails, but if you’re planning to address something other than data, it’s best to do so face-to-face. If you can’t be in person, use video or a phone call.

Why email is the worst method for communication:

1. Emotional content is often interpreted wrong.
2. Emails can be sent to the wrong person, exposing sensitive material.
3. Email is a lot of back and forth, which can waste time.

Emotional content is often interpreted wrong.

When dealing with emotional content, you are more likely to say things in an email that you would not say to your coworker’s or boss’s face. In order to avoid workplace conflict, you must address emotional topics with the individual face-to-face, no matter how much extra time it takes. You may think that sending an email will save you time, but in reality it will suck up more time and cause conflict.

Emails can be sent to the wrong person, exposing sensitive material.

It may not be intentional, but emails with sensitive material can easily be sent to the wrong person. Unless you are sending necessary data, it is in your best interest to just pick up the phone and talk to your coworkers about important issues.

Email can waste a lot of time.

Along with being a possible problem starter, emailing back and forth can waste a lot of time during the work day. Addressing emotional topics is one way to waste time, because you will be playing damage control after the email is sent. It’s important to remember that it’s okay to pick up the phone and call the person you need to speak with. Speaking over the phone or in person is another way to help build relationships inside and outside the office. Additionally, your coworkers, clients, or boss can get a better feel for what you are saying, and your words are not misinterpreted.

Let’s be honest, no one likes to deal with conflict. But it’s one area that leaders and Difference Makers must face head-on in order to bring their organization to the next level.

Do you need more help becoming a Difference Maker in your organization? I’m the trusted business advisor, executive coach, career guide, and leadership consultant you’ve been looking for. I’m here to listen to you and help find solutions to your frustrations. Please contact me today at 858-692-0438 to learn how I can help you!